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2,000 back at work after Tampa's Seminole Hard Rock Casino reopens

Recent Articles by Charles Anderer Casino reopening plans come into view.

Table games executive Bennie Mancino discusses his path through the gaming industry, the table game management lessons he has learned along the way, and how he is sharing this information with newcomers.

We still had race horses—I had gotten back into that habit—I had 10 standardbreds that we had to tote across the country. It was a great five years of my life. Report Abusive Comment Thank you for helping us to improve our forums.

The table games pit at Hard Rock Casino Cincinnati. How are you managing the transition? When it kicked in, I learn more here and trained horses for a year and half and then I got a call from a gentleman I had mentored as a dealer, Jeff Cutri, who was vice president of table games at JACK Entertainment, who asked if I wanted a job.

Jon Lucas, who is the chief operating office at Hard Rock International, was actually there at the same time I was. Before we get to those, how many dealers do you manage at your facility? Can you talk https://art-compas.ru/casino/rising-sun-casino-ohio.html that?

Bennie Mancino is vice president of table game operations, Hard Rock Cincinnati, a property that is transitioning from the JACK Entertainment brand, where Mancino served as corporate vice president of table games. Table games is an area that expanded read more fast that people got run over without actually having the necessary tools available to them to do the job.

Having access to all this knowledge and information in one place is really good; I just eat it up. Hard Rock is obviously a great brand. How did that concept come to you? Related Directories Raving. People go into new jurisdictions and they often force-feed what has worked elsewhere instead of analyzing individual games and side bets.

COVID is a near-term challenge with long-term impacts for casinos. I got this great idea that I would deal for real and went to dealer school just like everybody else. And I usually bring in somebody once a year from the outside to give us a perspective on deep game protection.

When you get the opportunity to have a good relationship with marketing or slots or operations it can have a big positive impact on the overall property. For instance, I was in Atlantic City recently and I watched a dealer use a nine-move method to stuff the discard rack to try and prevent shuffle tracking even though they were using an automatic shuffler on the game.

How about bad rules? It was another very special culture. We definitely had some defectors when we changed the brand to JACK because of their long-term status with Caesars Entertainment and their loyalty club offer. Casino Journal logo.

Cutting out a spot like that kills revenue. Gary was a very significant figure in the evolution of gaming. Restricted Content You must have JavaScript enabled to enjoy a limited number of articles over the next 30 days.

Where are you at on that issue? I learned all the games and started to move up through the ranks. Casino public policy needs to proceed with caution post-coronavirus.

He can be contacted at andererc bnpmedia. Younger players certainly seem more drawn to table games than in the past, it would seem that the skill aspect is part of that. You started out in Stateline, Nev. What follows are some edited excerpts from this conversation:.

Please tell us why. I do yearly training with my supervisors called Masters of Supervision, where we go over every aspect from customer service to game protection. November 18, What follows are some edited excerpts from this conversation: Hard Rock Cincinnati inherited a property with 84 table games and 30 poker tables, what kind of re-branding timeline are you looking hard rock casino panel interview What came next?

A lack of proper analysis of performance is something everyone wrestles with. And you can see how well that worked out. Michael Hard rock casino panel interview, is another, and game protection guys like Sal Piacente.

That information is so important. That nine-step move probably takes away two rounds of blackjack per hour. More info lot of people get set up for failure and I hate to see that.

I also do hard rock casino panel interview training course, Masters of Table Games Management, for people who want to move into management, so we have a pretty extensive training regime.

Gary Primm, like Peter Morton of the Hard Rock, was one of those guys who have a lot of vision that immediately establishes a strong brand. How do you track player satisfaction? Tell me how we can improve. What are the risks and opportunities from a defector and new player standpoint?

Is that something you can be proactive about in terms of building a relationship with marketing? In this issue of Sports Betting Managementread about virtual sports wagering stars to get very real, the convergence of mainstream sports and E-Sports, and much more!

Our turnover on table is right around 3 to 3. What are some things operators can do to encourage growth in this part of the market? There are a couple of other things I will talk about in the Silent Killers session on this hard rock casino panel interview.

Casino Journal Executive Editor Charles Anderer recently spoke with Mancino about his career in table games and his belief in sharing knowledge with other operators as a way to advance the category.

We also do core-game refreshers annually on craps, baccarat and roulette.

I want to hear from you. People are so connected now with their devices that when they go out to spend some of their disposable income on entertainment, they want to disconnect and have some evolution casino holdem of interaction with a human being; table games gives them that.

MANCINO: Daily analysis is very important because the quicker you find the leak in the dike, the less chance of the whole dam bursting open. Ohio came about because I had a daughter late in life and my plan was to move out of Las Vegas when she got to middle school.

When my main owner passed away, I dropped 17 horses; this was in the mids when the economy was kind of in the dumper.

One thing I mandate is yearly customer service training, which I usually teach myself, along with an outside expert, usually from Las Vegas, to add a little star power. Two-to-one odds on blackjack, for instance. Is this comment offensive? I think Hard Rock Entertainment gives us an opportunity to recapture a lot of that business because of the reach of the brand.

My ultimate plan was to raise my daughter and race these horses again. In this issue of Casino Journalgaming operators prep for reopening in the ongoing shadow of coronavirus, reopening casinos should consider going back to the beginning, architects ponder COVID impact on gaming resort layout and design, hard rock casino panel interview much more!

What were those years like? On training, we have a training academy like most casinos east of the Mississippi. You see it in a place like National Harbor, which was the first property in a long time where table games outperformed slots.

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Please click here to continue without javascript.. We use the data we get back from them to improve any part of customer service that may be lacking. I put a couple of new games in the last two years that have been very successful. The Silent Killers session is really the same idea. Now the game is monster all over.